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Generating Sales Leads

Show sales associates how they can help identify potential customers for your outside sales team.

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Generating Sales Leads

Show sales associates how they can help identify potential customers for your outside sales team.

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Serving Diverse Customers

Help employees learn their role in creating a store environment makes a diverse array of customers feel welcome.

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6 Painting Tips

Give employees some painting tips they can share when selling a paint project.

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Faucet Add-on Sales

Learn the basic add-on sales associated with the sale of a kitchen or bath faucet.

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Patio Furniture Add-on Sales

Show employees some of the add-on sales you can make with a patio furniture sale.

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Customer Service From the Top

Winners of NHPA’s 2019 Top Guns award share customer service tips from their stores.

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Customer Service Etiquette

Here are six ways every employee can provide a good customer experience

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Tips for Add-on Selling

Give your employees some pointers for encouraging add-on sales.

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Engaging the Customer

This short video covers how to engage customers and start moving them towards a purchase.

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Closing the Sale

In this video, employees learn how to overcome objections customers might have.

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Project Sales

This worksheet will help employees understand the concept behind project sales.

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Retail 101: Add-on Sales

A worksheet helps employees understand the benefits of add-on sales.

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First Impressions

A short video reminds employees how to make a good first impression on customers.

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Difficult Customers

A short video gives employees some tips for dealing with difficult customers.