Your Path to Retail Success
Education Pathway Progress:
NHPA offers educational courses that can help you advance your retail career in the independent channel.
Employee Training
Give employees what they need to know from Day 1 on the job. Topics include product knowledge, selling skills and basic retail operations. Employees at this level will get the foundational knowledge they need to prepare for the next step in their careers.
Online Training
NHPA offers 43 in-depth, online and on-demand courses with more than 270 modules. These courses give employees the fundamental knowledge they need to get started in retail. Courses are included with a Premier Membership.
Product Knowledge
Project Sales
Customer Service
Operational Fundamentals
Pricing starts at $299/store
RetailWise
RetailWise is a series of 2-minute microtraining video lessons available in two levels designed to be used as employee refresher training alongside your existing training.
RetailWise
52 videos covering topics that include selling skills, leadership, operations and more. Available as a subscription.
Price: Plans start at $99 up to 10 employees annually
RetailWise Plus
365 videos covering topics that include selling skills, product knowledge, operational excellence, leadership and more. Available as a subscription that includes quarterly content updates.
Price: Plans start at $199 up to 10 emplyees annually
RetailWise Premium
Bring your brand to life with custom avatars, store-specific messaging and co-branded micro-trainings tailored to your team.
Price: Custom Pricing
Compliance Training
Compliance courses are available through a partnership with JJ Keller & Associates Inc., a trusted name in compliance training. They are for individual sale on the NHPA Training Store.
Topics Include:
Forklift Training
Sexual Harassment Prevention
Workplace Safety
CDL Class A Driver Training
Defensive Driving
And More
Training Resources
If you’re feeling strapped for time, use NHPA’s free resources to start or boost your training program. With resources in areas including product knowledge, selling skills, merchandising and operations, there’s something to learn for everyone.
Management Training
Develop managers with the critical skills they need to be successful leaders in your business. Topics include leadership, financial management and operational best practices with both online and in-person options.
Foundations of Retail
BOGO 50% off
In the Foundations of Retail program, these courses help managers understand key concepts of leadership, personal development and store operations. Courses are online and offered on-demand to fit into a retailer’s busy schedule.
Leadership Essentials
Leading Your Team
Financial Management
Merchandising Management Tactics for Store Operations
Merchandising Management Strategies for Buyers
Mentoring
Foundations of Succession PlanningComing Soon
Prepare your business for the future with practical guidance for developing leaders, transferring knowledge and planning a successful transition.
Retail Management Certification Program
The Retail Management Certification Program is NHPA’s flagship, industry-specific leadership and business development experience designed exclusively for independent home improvement retailers, including store owners, store managers, department leaders and emerging next-generation talent. This class includes two visits to Indianapolis for classroom instruction, assignments and a capstone project.
Enrollment Closed for 2026
Operational Excellence
For retailers looking to improve overall business operations, NHPA offers a variety of programs and assessments to help build the people’s side of your business and improve communication, reduce conflict and increase overall productivity.
Webinars
NHPA’s library of webinars address a variety of topics, including leadership, company culture, operations and retail best practices. Webinar hosts include NHPA staff, retailers and industry analysts, all bringing you up-to-date and relevant insights to improve your operations.
Everything DiSC®
Everything DiSC® is a personal development learning experience that measures an individual’s communication preferences and tendencies (aka patterns of behaviors) based on the DiSC® model. DiSC® measures dimensions of your personality in a simple yet powerful model that is easy for everyone to understand and remember.
Starting at $150/person
Vision Process
The Vision Process is a time-tested and proven methodology that provides home improvement and paint and decorating retailers with a full-service, integrated experience for building a high-functioning, world-class retail operation. Our consultants will guide a year-long journey focused on strengthening your team, defining company values and building processes that fit your company’s goals.
TeamBuilder
TeamBuilder is an organizational development assessment that includes a comprehensive two-day in-person analysis of the people side of your business. It fully analyzes your organizational structure and the way your staff members interact with you and each other.
