Webinars
Stay Ahead With the Latest Industry Insights
Access NHPA’s growing library of on-demand webinars covering leadership, operations, company culture, marketing, inventory management and retail best practices.
Hear directly from industry experts, successful retailers and NHPA staff as they share practical strategies, proven solutions and timely insights you can apply to your business today.
Leadership and Team Development
Retail Operations and Efficiency
Company Culture and Employee Engagement
Inventory and Merchandising
Industry Trends and Best Practices
Upcoming
From Police Officer to Hardware Store Owner: How Lakewood Hardware Built a Thriving Community Business
July 22, 2026 | 1:00 p.m.
Archived
Defining the AI Era in Retail
June 23, 2026
FastQuery CEO Joe Bullock and Nation’s Best Holdings leaders Kim Peffley and Tyler Yates share how AI is transforming independent retail through connected systems, unified data and smarter access to information that supports better decision-making, stronger operations and improved customer experiences.
The State of Independent Retail and Why the IHI Conference Matters Now
May 14, 2026
NHPA’s Cody Goeppner, Lindsey Thompson and Austin Vance, joined by Hardware Conference owner Craig Cope, discuss how the 2026 Independent Home Improvement Conference will help retailers navigate market challenges and position their businesses for growth and why the event is a key opportunity to gain insights, build connections and stay ahead in a rapidly changing industry.
Optimizing the In-Aisle Tech
February 20, 2026
Kari Byron (MythBusters), Adam Gunnett of Busy Beaver Building Centers and Eric Hassett of Hassett Hardware share how real-time inventory and product intelligence improve the in-store experience and how FastQuery helps store teams find answers faster, improve inventory accuracy, accelerate associate training and deliver more confident customer service.
Master Local SEO & AI
December 3, 2025
NHPA and Ignite Digital share practical strategies to help independent hardware, home improvement and paint retailers improve their online visibility and attract more local customers and optimize their Google Business Profile, use AI to create content efficiently, implement cost-effective advertising strategies and apply actionable SEO tactics to drive more in-store sales.
Stress Tips for Teams
April 19, 2023
Whether stemming from external factors to internal challenges, stress can wreak havoc on your company‘s culture. In this webinar, we discuss resources you can use to anticipate and address potential stress early and improve communication during challenging times.
Managing Through Personality Profiles
April 19, 2023
NHPA’s talks with TJ Comstock, Kandis Albertson and Jade Haynie from Northwest Hardware to learn about their experience implementing the Everything DiSC Personal Development personality assessments.
How to Lead Diverse Teams
April 18, 2023
Owner Gina Schaefer of A Few Cool Hardware Stores, a thirteen-store operation in D.C. and Baltimore, talks about how her team made sure they weren’t biased in their hiring practices and provides practical advice on leading diverse teams.
Key Retail Metrics
April 18, 2023
High-performance retailers are regularly reviewing their key retail metrics to unlock new potential for their businesses. In this webinar, sponsored by Epicor, learn about four specific metrics retailers are tracking to streamline their operations. Plus, get insight from Epicor on how you can use your POS systems to gain data to understand these metrics better than ever.
Inventory Management
April 18, 2023
What long-term effects will the pandemic have on the way retailers manage their inventory? In this webinar, we’ll analyze what retail inventory management may have changed, what changes are likely to stick and how we can use the lessons from the past year to create better business practices for the future.
Everything DiSC
April 17, 2023
This webinar offers an in-depth understanding and background on the Everything DiSC Personal Development program.
Contactless Commerce
April 16, 2023
COVID-19 pushed every independent operator to reassess how technology could strengthen and streamline their businesses. From implementing curbside pickup to further investing in e-commerce, retailers found new ways to use retail innovation to reach customers. In this webinar, learn what the next year—and decade—look like for retail technology and how your business can use tech to take new steps forward.