In this episode of “The Taking Care of Business” podcast, NHPA senior editor Lindsey Thompson chats with former Amazon exec John Rossman on the lessons he learned from his time with the online retail giant and how he applies those to his consulting business today. Rossman also gives a sneak peek into the concept of innovating for leadership, a topic he’ll cover as keynote speaker at the 2023 NHPA Independents Conference this August.