Store safety is everyone’s responsibility, and it’s important that every business has a store safety program. This course will explain how each person has a role in creating a culture of safety, how to prevent accidents and what to do if one occurs.

This course teaches employees the basic selling skills for delivering top-notch customer service. It covers topics such as how to make a good first impression, deal with customer complaints, overcome objections, close the sale and more.

Proper merchandising helps a store improve sales, so it is essential that every employee be familiar with best merchandising practices. This course will help employees understand merchandising fundamentals and what they can do to maximize the impact of every display.

This video gives employees a basic understanding of the fundamental elements of retail profit and loss. It is ideal for all employees because it helps them understand how their actions on the salesfloor directly affect the store’s profit—and their own success in the business.

This course helps employees understand the important role they play as a member of a retail team. They will learn about teamwork, customer service and why independent retailers are an important part of the community.

Employees learn 60 terms common to retail in an interactive game format.

This series of courses covers the basics of items and categories sold in a typical home improvement store. In addition to outlining the products and features of basic products, this course offers selling skills and frequently asked questions. It will equip employees with the basic product knowledge they need to start selling.

This series of courses covers different types of products sold in a typical lumberyard or home center. In addition to outlining the products and features of basic products, this course offers selling skills and frequently asked questions.

Basic Paint Sales covers the fundamental retail skills employees need to know to start selling paint. With an emphasis on best practices and selling skills essential to the category, the course is applicable to any retailer who wants to develop and maintain a strong paint business, whether they are a home improvement store or a paint and decorating retailer. Topics include how to help a customer choose a color, selling skills, product sales, merchandising and store safety.

Advanced Paint Sales is an updated version of the Coatings Specialist and Paint Customer Specialist courses. This series of courses covers coatings, applicators and sundries, color and customer service. After taking Advanced Paint Sales, sales associates will have an in-depth understanding of the different types of coatings sold in paint and decorating stores and be able to help customers choose the best one for their project. Sales associates will learn through interactive content, printable study guides and review tests.

This reference guide helps sales associates understand the probable causes and recommended solutions for a broad range of interior and exterior paint performance problems. Full-color photos and detailed explanations make it easy for associates to help customers identify why paint is failing and find the correct product for remediation. Paint Problem Solver is available as an online reference tool or printable PDF guide.

Raise your average transaction size by teaching employees how to sell some of the most common home improvement projects. The courses focus on how to provide the best customer service when selling a project and how to suggest add-on sales.

Internal theft accounts for a large percentage of retail shrinkage, and it’s a difficult problem for retailers to address. In this course, you’ll learn about some of the reasons employees steal from their employers, the different types of internal theft, how to detect it in your business and tactics for preventing it.

External theft includes different types of theft and fraud resulting from individuals who are not employed by the store. It may include longtime customers, individuals posing as customers or vendors your store does business with. This course will focus on the most common type of external shrinkage—shoplifting. Course content will cover different types of shoplifting, how to deter it and how to confront a shoplifter.

The course in Inventory Management is a primer on the basic concepts and best practices of managing inventory in a home improvement retail operation. In seven modules, the course outlines the components of the inventory cycle, including ordering, receiving and stocking. It also covers ways retailers should maintain the accuracy of their inventory records and manage slow-moving and discontinued inventory.

This course introduces the basic principles of pricing in a typical home improvement operation. The course will review key concepts such as pricing terms and calculations, common pricing techniques, price audits and price shopping. The course will also review how retailers manage their price image and how they can strengthen their overall pricing strategy to improve profitability.

This course introduces the often-complicated topic of accounting by explaining the terms used in the two most common financial statements: the income statement and the balance sheet. The course also defines basic financial ratios retailers use to compare their operation against others in the industry.